At Bottega Desires, we are committed to delivering premium-quality fashion with a smooth, reliable, and transparent shipping experience. Our shipping policy is designed to keep customers fully informed about processing times, delivery expectations, shipping costs, and order tracking. Please read the policy carefully to understand how we handle shipments and ensure your order arrives safely and on time.

Order Processing Time

All orders placed on the Bottega Desires website are processed within 2–5 business days (excluding weekends and public holidays). Processing time includes order verification, quality checks, packaging, and dispatch preparation. During high-demand periods such as sales, holidays, or new product launches, processing times may be slightly extended. Customers will be notified in case of any significant delays.

Once your order has been processed and shipped, you will receive a confirmation email containing shipment details and tracking information.

Shipping Timeframes

Bottega Desires offers both domestic and international shipping. Estimated delivery times depend on the destination, shipping method selected, and customs clearance for international orders.

  • Domestic Shipping: 7–12 business days
  • International Shipping: 10–18 business days

Please note that these timeframes are estimates and may vary due to courier delays, weather conditions, customs inspections, or unforeseen logistical issues. Bottega Desires is not responsible for delays caused by external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight, and shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase. Occasionally, Bottega Desires may offer free shipping promotions, which will be announced on our website or social media platforms.

Customs duties, import taxes, and additional fees for international orders are the responsibility of the customer. These charges are determined by local customs authorities and are not included in the product price or shipping cost.

Order Tracking

Once your order is shipped, a tracking number will be sent to the email address provided at checkout. Customers can use this tracking number to monitor their shipment’s progress through the courier’s website. Tracking updates may take 24–48 hours to become active after dispatch.

If you experience any issues with tracking information or delivery status, our customer support team is available to assist you.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of checkout. Bottega Desires is not liable for delayed or lost shipments due to incorrect addresses. If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional reshipping fees.

If you notice an error in your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order has been shipped.

Lost, Stolen, or Damaged Packages

Bottega Desires takes great care in packaging all orders to ensure they arrive in perfect condition. However, once the package is handed over to the courier, responsibility for delivery lies with the shipping carrier.

  • Lost Packages: If your package is marked as delivered but you have not received it, please contact the courier first. If the issue remains unresolved, reach out to our support team for further assistance.
  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will review the issue and offer a suitable resolution.

Bottega Desires is not responsible for packages lost or stolen after confirmed delivery.

Customs and International Orders

International shipments may be subject to customs inspections, duties, or taxes depending on your country’s regulations. Bottega Desires does not control customs processing times and cannot predict delays caused by customs authorities. Customers are responsible for any customs-related charges and ensuring compliance with local import laws.

Delivery Refusal and Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the order may be returned to us or disposed of by the courier. In such cases, shipping fees are non-refundable, and additional costs may apply for reshipment.

Customer Support

Your satisfaction is important to us. If you have any questions regarding shipping, delivery times, or order status, please contact our customer support team. We strive to respond to all inquiries within 24–48 business hours.

Policy Updates

Bottega Desires reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.