At Bottega Desires, customer satisfaction is our top priority. We strive to provide premium-quality fashion products that meet our customers’ expectations. However, if you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds may be accepted. Please read this policy carefully before initiating a return request.

1. Eligibility for Returns

We accept returns on eligible items within a specified time frame from the date of delivery. To qualify for a return, products must be unused, unworn, unwashed, and in their original condition, with all tags, labels, and packaging intact. Items that show signs of wear, damage, alteration, or misuse will not be accepted.

Certain items may be non-returnable due to hygiene or promotional reasons, including but not limited to clearance items, final sale products, and accessories unless they arrive damaged or defective.

2. Return Time Frame

Customers must initiate a return request within 7 to 14 days of receiving their order, depending on the product category and promotional conditions. Return requests submitted after this period may not be approved. The return window begins on the day the product is marked as delivered by the courier service.

3. How to Initiate a Return

To initiate a return, customers must contact Bottega Desires customer support through the official communication channels provided on our website. When submitting a return request, please include your order number, product details, and the reason for the return. Supporting images may be required for damaged, defective, or incorrect items.

Once your return request is reviewed and approved, you will receive further instructions regarding the return process.

4. Return Shipping Responsibility

Customers are generally responsible for return shipping costs unless the return is due to an error by Bottega Desires, such as receiving a damaged, defective, or incorrect item. We recommend using a trackable shipping service, as Bottega Desires is not responsible for lost or delayed return shipments.

Return shipping costs are non-refundable unless otherwise stated.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Provide clear images or videos showing the issue, along with your order number. Once verified, Bottega Desires will offer a replacement, exchange, or refund at no additional cost, depending on product availability and customer preference.

Failure to report such issues within the stated time frame may result in the claim being declined.

6. Exchanges

Exchanges are subject to product availability and must meet the same eligibility conditions as returns. If the requested exchange item is unavailable, customers may choose an alternative product or opt for a refund. Exchange shipping timelines may vary based on location and product stock.

7. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method used during checkout. Refund processing times may vary depending on your payment provider but typically take 7 to 10 business days after approval.

Please note that original shipping charges, customs duties, and taxes are non-refundable unless the return is due to our error.

8. Partial Refunds

In certain cases, partial refunds may be issued for items that are returned in a condition that does not fully meet our return requirements, such as missing packaging or minor signs of handling. The final refund amount will be determined after inspection.

9. Sale and Promotional Items

Items purchased during sales, promotions, or clearance events may be marked as final sale and are not eligible for return or refund unless they are defective or incorrectly delivered. Customers are encouraged to carefully review product descriptions and sizing details before purchasing discounted items.

10. Cancellations

Order cancellations may be accepted only if the request is made before the order has been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

11. International Returns

International customers are responsible for any return shipping costs, customs fees, or import duties associated with returning a product. Bottega Desires is not responsible for delays caused by customs processing. Refunds will only be issued once the returned item is successfully received and inspected.

12. Policy Updates

Bottega Desires reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon being posted on our website. Continued use of our services indicates acceptance of the revised policy.

13. Contact Us

For questions or assistance regarding returns, exchanges, or refunds, please contact Bottega Desires Customer Support through the official contact options listed on our website. Our team is committed to assisting you promptly and professionally.